CUSTOMER SERVICE
CONTACT US
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: contact@chadianlegacy.com
or fill in our contact form:
FAQ
01
I’ve found the item I want, but can’t select the size I want.
If your size is not selectable, it means it is currently out of stock. We recommend checking back soon or contacting us to be notified when your size becomes available.
03
Has my order been sent yet ?
Once your order has been processed and shipped, you will receive a confirmation email with tracking information. If you haven’t received a shipping confirmation yet, your order is still being prepared.
02
Can you give me more information about the sneakers?
Our items are designed to combine modern style, comfort, and quality. Each piece is made with carefully selected materials and thoughtful details that reflect the identity and values of Chadian Legacy. Designed for everyday wear, our items balance durability and comfort while maintaining a clean, streetwear-inspired aesthetic. For specific details such as materials, fit, or availability, please refer to the product description or contact us for more information.
04
Can I track my order ?
Yes. Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package. If you have not received tracking information yet, your order is still being processed.
05
Part of my order is missing
If part of your order is missing, please note that items may be shipped separately. Check your shipping confirmation email for multiple tracking numbers. If you believe an item is missing after receiving all shipments, please contact our support team with your order number so we can assist you promptly.
07
Which methods of payments can I use?
We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Additional payment options such as digital wallets or installment services may be available at checkout depending on your location.
09
Is it safe to order online?
Yes. Our website uses secure, encrypted payment systems to protect your personal and payment information. We never store your card details, and all transactions are processed through trusted payment providers to ensure a safe and secure shopping experience.
06
You’ve sent me the wrong items
We’re sorry about that. Please contact our support team as soon as possible with your order number and photos of the items you received. We’ll review the issue and work quickly to send the correct items or arrange a return or exchange.
08
I forgot to use my discount code
Discount codes must be applied at checkout and cannot be added once an order has been placed. We recommend saving the code for a future purchase. If you have any questions, feel free to contact our support team.
10
Delivery - How much is it and how long does it take?
Delivery costs are calculated at checkout based on your location and selected shipping method. Orders are typically processed within 1–3 business days. Delivery times vary depending on your location and will be displayed at checkout once your order is placed.